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"Scanner not found" or no response from the scanner

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Created	2007-09-17
Modified	2007-09-17
Views	59862
Author	Michelle Rakoczy

Start by uninstalling\reinstalling Application Xtender. Disconnect and reconnect the scanner, making sure the cable is seated properly. After the uninstall\reinstall, restart the computer and make sure the correct data source and settings file have been set. Log into ScanXtender and choose the appropriate Scanner. Try a test batch scan and delete it afterwards. Have a user log into the computer and application Xtender with their own account. Have them continue as normal and confirm the scanner is communicating properly.

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ApplicationXtender not working If it's the first time the user logs into the computer and they can't get int to application xtender because when they open it they get Load AX settings. Go to...	"I have no Internet"\"no mapped drives" etc… There are many possible causes for this particular problem. Usually the first question I ask is, "is anyone else in your office having the same difficulties?". If...	AppXtender won't open because of missing Data Source If when you open ApplicationXtender it gives you a prompt looking for the data source file, here is the solution: 1. Close out of AppXtender. 2. Go to Start --> Program...

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"Scanner not found" or no response from the scanner

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